1.1.2.1: Maybe important in this case:

• decentralise more of the say a person has about his or her own task and balance it by the duty of that person to render account.
•   people in the organisation should reach a shared opinion on the quantity of work a member of the organisation should perform.
• the span of control of the middle manager(s), i.e. the number of workers they are supporting and or controlling, should not be too small (risk of undesired meddlesomeness, or too big (risk of neglect).

Look at solution 1A: Building or restoring organisational hygiene.