4.1.3.1: Maybe the complaint of complexity is true. Some problems, once investigating them, turn out to be very complex (like for instance the treatment of perpetrators of -sexual- violence).

But sometimes complaining of  the complexity of the problem may cover up another problem. For instance, complaining of complexity may be an excuse for low productivity. Or it hides the lack of expertise. Or it reveals a lack of internal consultation while everyone is toiling individually. Or it is caused by a unpleasant atmosphere in which people back each other by complaining together.

Sometimes complaints of complexity can be considered as cries for help uttered by traumatised workers.

Try to figure out what the complaints in your organisation really mean.

Look at problem 8: expertise. Look at dynamic 2: traumatised organisations.