9.1.1.1: This is more or less a distinctive feature of some NGO's. It stems from the assumption that workers in a NGO need not to be bound by agreements to do their job. There is a real problem when breaches of agreements start to become taken for granted. If not sticking to one's word has no consequences, the organisational culture can rapidly deteriorate. Than the individual freedom versus collective manageability should be further examined.

Look at solution 8: changing the organisational culture. Read communication 1: internal communication.