1.6.1.1: Attention! A conflict about goals can boast of a better image than a conflict about salary or about who should occupy the room with the nicest view. When goals are involved in conflicts one should invite the parties concerned to take small steps down the staircase of problems. Or to illustrate what differences in goals would mean in practice. This might shift the discussion to a level where results are easier obtained. If not:

Look at problem 4: goals. Look a solution 11: conflict resolution. Read action 1: strategy.