8.6.2.1: Part of the professionalisation process is the introduction of all kinds of management tools. In a pioneering NGO the informal ways of management are standard. Control, appraisal and evaluation don't fit in the horizontal culture. What counts is the common effort to reach the goals. Beyond the pioneer phase some way of quality control becomes necessary to keep up the level of performance, but the remains of the horizontal culture might make this difficult. Sometimes an organisation develops a ritual that looks like a quality instrument. Appraisal interviews that end without conclusions can be seen as such. But they might also be a first step to real quality control.

Look at solution 1A: Building or restoring organisational hygiene and look at solution 2: from pioneer to professional. Read organisations 4: evaluating and monitoring. Read management&leadership 4: HRM. Read management&leadership 5: external and internal steering.