Reading section

Action

1. Strategy : checklist
2. Negotiation skills
3. Ten golden rules for Lobbying
4. A strategic scenario

Change

1. Strategizing change, implementation of changes
2. Change and the sense of urgency
3. Resistance to change
4. Strategic positioning and strategic management
5. Trends

Civil society

1. A list of possible NGO contributions, deduced from practise and literature
2. Definitions of civil society
3. NGO's and their contribution to the development of the civil society
4. NGO's and development action
5. Reasons for a NGO to choose for contributing to civil society
6. Code of conduct

Communication

1. Internal communication, points of departure and planning.
2. Participation and public support as effects of communication
3. Research and public support

Dynamics

1. Mushrooming of NGO's in countries of former Yugoslavia
2. Traumatisation
3. Coming from socialism
4. Dealing with differences

Extra: some notes for change agents or consultants.

1. Technique of the exploratory interview
2. The main styles of consultancy
3. Diagnosing an organisation
4. A dynamic way of thinking
5. Dynamic diagnosis:  helping questions
6. Examples of dynamic diagnoses
7. Organisations. How to understand the dynamics of an organisation.
8. Knowledge, skills and attitudes of the change agent or consultant.
9. Capability: do you make a good consultant?
10. Strong and weak points of the change agent or consultant
11. Process or expert
12. Rules of thumb for the change agent's analysis and recommendations

Gender & diversity

1. On tokenism
2. Diversity in Organisations
3. Gender policy: goals and actions

Management & leadership

1. Some aspects of management or leadership.
2. Differences between management and leadership.
3. A consulting (or coaching) style of leadership
4. Human Resource Management
5. External and internal steering of organizations: the stick, the carrot and the sermon
6. Empowerment through Core Qualities
7. Power
8. Feminist leadership

Organisations

1. Structure of organisations (Mintzberg)
2. Some basic organisational requirements
3. The learning organization
4. Evaluating and monitoring
5. Summary of: From pioneer to professional
6. Summary of: The fan of mainstreaming
7. Fundraising

Solutions

• 1A. Building or restoring organisational hygiene.
• 1B. Reorientation of mission.
• 2.   From pioneer to professional.
• 3.   Back to the status of action group.
• 4.   Growth of the organisation.
• 5.   Reducing the size of the organisation.
• 6.   Broadening the scope
• 7.   Splitting up the organisation.
• 8.   Changing the organisational culture.
• 9.   Cooperation.
• 10. Closing down the organisation.
• 11. Conflict resolution.

Literature

• Literature references & further reading